Industry
Optimise the in-store and online retail experience
Salesforce is the number one CRM platform for retail. Combined with Rootstock ERP, it creates a unique end-to-end business process on a single platform, providing real-time, integrated insights into sales, inventory, deliveries, invoicing and returns.
With Mobile Cloud POS and direct visibility into inventory without having to integrate with another system, you can get orders right first time while offering customers greater transparency and a more distinctive service.
Retailers face evolving supply chains, pressure on margins, product returns and high customer expectations. By gaining better visibility into the supply chain, inventory, returns and customer data, retailers can achieve greater control, peace of mind and more capacity to build valuable customer relationships.
Supply chain verstoringen en langere levertijden zijn een plaag voor veel retailers. Door meerdere oorzaken zijn import en export minder voorspelbaar geworden. Supply chain disruptions and longer lead times are a major challenge for many retailers. For a variety of reasons, imports and exports have become less predictable.
Alongside supply chain integration, many retailers aim to improve inventory management and produce more accurate forecasts. Integrated data enables strategic purchasing decisions that help prevent products from going out of stock. Customer value is maximised by offering alternative products and applying cross-selling strategies.
Margins are under pressure due to price competition and rising costs, including rent, energy, wages and logistics. This combination reduces retailers’ financial headroom. They continuously seek greater efficiency, cost savings and intelligent pricing strategies to offset this pressure.
The cost of returns is high, and products often cannot be resold at their original price. By creating visibility across the entire supply chain and building a clear returns history, data can show how frequently customers return products as early as the point of purchase. Retailers can then use these insights to develop appropriate returns policies.
The belief that holding plenty of stock is always best seems to belong to a bygone era. Inventory levels are kept as low as possible and, ideally, stock is held by a supply chain partner. Inventory ties up working capital, costs money and risks becoming surplus, obsolete or slow-moving, thereby losing value.
In a fragmented systems landscape, gaining timely insights from data can quickly become a challenge. What many retailers need is real-time, integrated visibility into sales, inventory, deliveries, invoicing and returns. This enables retailers to optimise both the customer experience and the value created for the organisation.
Modern retail businesses combine online channels, such as their online shop, with offline channels, including physical stores, to create an omnichannel customer experience. Customers move seamlessly between stores, online shops, email and WhatsApp, expecting the same excellent service across every channel.
At the heart of this approach is the Digital Warehouse. Products on offer must be available for fast delivery, making real-time visibility into current inventory essential.
Supply chain challenges conflict directly with the aim of keeping inventory levels as low as possible. Accurate forecasting and real-time insights from integrated data across the entire business must enable retailers to meet customer demand without tying up excessive capital in stock.
That is why we offer retailers a complete solution on a single platform.
Our consultants have many years of experience in automating warehouses and all related business processes. They know how to create an integrated process that connects the online shop with order picking, track-and-trace systems and customer service. Using this expertise, we quickly translate your processes into a suitable software configuration.
Every business in the sector is unique, but many business processes are similar. We therefore start with a standardised blueprint, which we further develop together with a small team into a solution that fully supports the client’s business processes.
Following go-live, we begin a continuous improvement cycle, increasing customer value through small, incremental steps. We introduce new features required by legislation and regulations, as well as process improvements based on emerging technologies such as AI.
Ready to make your retail organisation work smarter?
Would you like to discover how we can digitalise your retail organisation and integrate your business processes across the supply chain using Salesforce? Our approach to ERP solutions for retail ensures that processes, systems and data work seamlessly together within a single integrated environment.
We help retailers gain real-time insights into inventory, sales, returns and customer behaviour. By centralising data and connecting the supply chain with sales channels, we create a stable digital foundation that enables more accurate forecasting, increases customer value and improves operational efficiency. This allows retailers to respond more quickly to market changes while maintaining control over costs.
Ready to Take the Next Step?
Vertel ons kort over je project of uitdaging. We denken graag mee en laten je snel weten wat we kunnen betekenen.
Complete the form and discover how we can help you.
Patroonstraat 13
3861 RN Nijkerk
Send us a message!
Ready to Take the Next Step?
Vertel ons kort over je project of uitdaging. We denken graag mee en laten je snel weten wat we kunnen betekenen.
Patroonstraat 13
3861 RN Nijkerk
Send us a message!
Complete the form and discover how we can help you.
Vragen? Ideeën? Vul het formulier in en één van onze specialisten neemt contact met je op.
